PRODUCT INFORMATION

FREQUENTLY ASKED QUESTIONS

7 DAY FREE COVER - PROCESS AND ELIGIBILITY

Do I need to buy an annual insurance policy to get 7 day free cover from Peugeot Insurance?
No, you don’t need to buy the annual insurance to get the 7 day free cover. The only cost to you is your time and information. Clearly, we’d like you to buy the annual insurance and enjoy the benefits of being insured with Peugeot Insurance – but buying the annual insurance is not compulsory.

Do I have to have a quote for an annual insurance policy to get 7 day free cover from Peugeot Insurance?
Yes. To be eligible for 7 day free cover with Peugeot Insurance you need to be eligible for an annual insurance policy with Peugeot Insurance, even if you then choose not to take out the cover after you have spoken to us. To check this we need to collect the full details required for an annual insurance quotation.

I’m buying a car from my Peugeot dealer – is 7 day free cover included automatically?
No. Unfortunately, due to the huge variety of customers’ circumstances there will always be some customers we cannot cater for. We have developed an online and telephone application process to assist as many Peugeot customers as we possibly can.

Can anyone apply for Peugeot 7 day free cover?
To apply for Peugeot 7 day free cover, you need to be:


I’m not able to agree to all the Assumptions on the first registration page. What do I do?
Please speak to your Peugeot dealer. They will be able to guide you as to whether or not you might still apply for Peugeot 7 day free cover by phone or if you should make alternative insurance arrangements.

My dealer has asked me to insure the car before I am due to collect it? Is this okay?
Yes, with your agreement. Your dealer will need time to complete the administration to register and tax your car ready for collection. The insurance will need to be in force at the point of taxation and registration. This may not always be possible on the day of collection so your dealer may need the insurance to start earlier to enable them to have the car ready for you for the agreed collection date. Please ensure you have agreed this with your dealer before applying for Peugeot 7 day free cover. Please also ensure that you have full annual insurance cover in force from the date on which your 7 day free cover will end.

Can I have more than one Peugeot 7 day free cover?
No. Cover is limited to one 7 day free cover per customer per car.

Can I change the start date of my Peugeot 7 day free cover?
Providing you tell us before the policy starts, we can change the start date of your Peugeot 7 day cover. Please call us on: 0370 024 2820 We cannot change the start date once cover has commenced or issue a second policy.

I am applying online for Peugeot 7 day free cover but I don’t want to buy the annual cover. Why do I need to call you?
For security and underwriting purposes we need to validate all applications for free cover are genuine prior to releasing the cover. We would also like to talk to you about the benefits of the annual quotation we have offered you and if you would still prefer not to buy, that’s okay too.

I’ve applied for 7 day free cover online and I like the annual quotation I have seen online – but I’m not quite comfortable buying online. Can I buy over the phone instead and still get my 7 day free cover?
Yes, of course. Our website is fully secure so you can buy with confidence from us online, however, if you would prefer, please call us on 0370 024 2820.

I am already an existing Peugeot Motor Insurance customer but am changing my vehicle through my Peugeot dealer. Do I need to apply for a new annual insurance policy?
No, we have a separate process for existing customers. We will still be able to e-mail a temporary certificate of insurance to your dealer so that they can register or tax your new vehicle for you. Please call us on 0370 024 1107 to arrange this.

7 DAY COVER - DIFFERENCES IN COVER TO ANNUAL INSURANCE

What is the excess on the 7 day free cover?
Accidental damage, Fire and Theft excesses are all a compulsory £500.

What is not included in 7 day free cover?
7 day free cover does not provide Uninsured Driver Promise, Uninsured Loss Recovery, Personal Effects cover, a Courtesy Car, Medical Expenses cover, or the option to extend cover for full foreign use. 7 day free cover will not provide cover for Driving Other Cars.

FREQUENTLY ASKED QUESTIONS - 7 DAY AND ANNUAL COVER

Do I need to keep my car garaged/alarmed/immobilised to get cover with you?
We do not insist on a car being garaged before cover is offered. However there are certain vehicles whereby we insist on an immobiliser and/or a tracking device being fitted before theft cover is allowed. A policy can still be accepted, however you would need to forward proof of installation. The system will highlight those with a security requirement and all the acceptable devices will be noted on the drop-down listings (as supplied by Thatcham)

What is No Claim Discount (NCD) or No Claim Bonus?
They are both the same. However, as a company we use the term ‘No Claim Discount’ (NCD). This is the term used to describe the discount insurance companies give policyholders when they have not made a claim or have not had a claim made against them. This is usually expressed in years.

What do I need to provide as proof of my No Claim Discount (NCD)?

Please provide your current renewal notice or a letter on headed paper from your previous insurer or broker confirming your No Claim Discount (NCD) and include the following details:

 

Please remember to include your Peugeot policy number when sending us your proof of your NCD.

We accept original or copies of documents in the following ways:

Your NCD must be from a valid UK insurer and earned not more than 2 years ago. Your NCD must be expressed in number of years.

Please note that your NCD can only be used on one policy at any one time.

It is your responsibility to provide us with proof of NCD.

I've been a named driver on someone else's policy for a few years - does that entitle me to a No Claim Discount if I start my own policy?
No. It is only possible for the actual policyholder to benefit from the original No Claim Discount.

I'm getting a second vehicle; can I use the No Claim Discount twice?
No. No Claim Discount can only be used on one vehicle at a time.

Can I protect my No Claim Discount (NCD)?
If you have a minimum of 4 years no claim discount, with no more than one fault claim within the past three years for all drivers combined, then you will be eligible to purchase No Claim Discount Protection.

Having No Claim Discount Protection means that your No Claim Discount (NCD) will not be affected by:

You will cease to be eligible for the benefit if claims exceed the above number. However your premium may still increase following a claim.

Without PNCD table With PNCD table

As a named driver, can I drive somebody else's car with their permission?
No. This only applies to the Policyholder provided the certificate of insurance states that the Policyholder may drive other cars. Where this is provided for a Policyholder it is intended for emergency situations only.

Do you insure commercial vehicles?
Yes, we will insure light commercial vehicles up to 3.5 tons and engine capacity up to 2500cc for business use however, we can only offer cover in an individual’s name. Your business name may be noted on the policy but cannot be the policyholder. We do not offer commercial fleet insurance.

Do you insure motorbikes/caravans?
No. We only insure privately owned cars and light commercial vehicles up to 3.5 tons as noted above.

What is a credit score?
A score is provided by the credit reference agency Experian, based on information about an individual's previous financial history.

Where does the credit score come from?
The credit score / rating is provided by Experian who are an U K Insurance Limited approved supplier of financial information.

Will you be able to tell me what my credit score is?
No. Your credit score is not visible via our website and our consultants will not be able to share this with you. You can contact Experian at any time to see what data Experian hold on you. There may be a charge for doing so. Details can be found on www.experian.co.uk.

After you have obtained my credit score, where is it held?
The score will be held securely within your personal records on our system, along with the information you provide to us.

What affect will this search have on my credit score?
An “insurance” credit search will leave a ‘footprint’, visible only to you and Experian, to show that a credit score has been obtained, but this will not affect your credit score.

If my credit rating changes mid term, will this affect my premium?
We will only undertake a credit search at new business or renewal. Mid term amendments will not be credit scored.

What should I do if I have any concerns over my credit rating?
Anyone can obtain a copy of his or her credit report from Experian. Details can be found on www.experian.co.uk.

How do I pay for my cover?
We take payment by credit card, debit card or Direct Debit.

Can I pay by instalments?
Yes, subject to our instalments criteria.

I am currently insured to drive a company car through my employer. Do these claim free years contribute to a No Claim Discount?
If you've previously had sole use of a company car (not a pool car) for business and pleasure, we may be able to offer you an enhanced introductory discount. You must have surrendered the company car within the last year, be claim free and able to supply a letter from your employer to confirm this information.

How to renew your policy
Renewing your policy couldn’t be easier. You will receive your renewal notice in advance of your renewal date. It will contain all your premium information and a breakdown of your cover.

Automatic Renewal:
If your policy is to be renewed automatically you will receive continuous cover. All you need to check is that the information on the renewal notice is still accurate. There is no need for you to contact us unless you need to make an amendment to your renewal.

Manual Renewal:
If your policy is not on automatic renewal you will be informed of this on your Renewal Letter. In order to renew your policy you should contact us as directed by your Renewal Letter.

CUSTOMER SERVICES

Call Our Customer Hotline for all your motor insurance needs
0370 024 2820
Lines open: 8am-8pm Monday to Friday and 9am-5pm on Saturday

Already a customer?
Call our Customer Service Hotline
0370 024 1107
Lines open: 9am-5pm Monday to Friday and 9am-1pm on Saturday

The company may record telephone conversations with the aim of improving the service.